Upon joining NHS Shared Business Services, each client organisation is assigned a Client Manager to act as an escalation point within NHS SBS, facilitate the resolution of queries and provide advice about the systems and processes. The Client Manager works with their client to understand their organisation and builds an excellent working relationship with them.
Our Client Management team have a wealth of experience in both the NHS and the private sector and all have one thing in common - a desire to help their client Trusts to the best of their ability. They meet with their client organisations on a monthly basis, or more frequently if needed and can help clients best interpret the information available to them and get the most out of the NHS SBS value added services.
The Client Management team are also responsible for running the NHS SBS User Forums, which are a key part of how NHS SBS shares best practice. Held quarterly, the User Forums allow clients to meet key NHS SBS people and ask questions or raise issues, whilst being able to meet with other clients and share their experience.
Each month NHS SBS deliver a two-page Dashboard straight to my desktop... I can then discuss this with my dedicated NHS SBS Client Manager to identify performance improvements at my trust.
David Wragg, Director of Finance, Queen Elizabeth Hospital NHS Trust
