How do I enquire about an invoice?
For Accounts Payable enquiries please call 0303 123 1177 or email payables@sbs.nhs.uk
What happens to my invoice when it reaches NHS Shared Business Services? When will I be paid?
To ensure an efficient service, NHS Shared Business Services has invoice guidelines that we ask that you follow when preparing your invoice for submission. Please see the section on good invoicing practice for paper invoices below.
The most efficient way to send your invoice is electronically. NHS SBS works with OB10 to allow suppliers to submit their invoices electronically. Please go to http://www.ob10.com/Country/UK/nhs for guidance on submitting invoices to NHS SBS electronically.
When received by NHS Shared Business Services, paper invoices are scanned electronically and entered into the NHS SBS system. They are then processed by the Accounts Payable team, who contact the purchaser from the NHS organisation making the order and ask them to electronically authorise payment of the invoice. Only when this authorisation is received by NHS SBS can payment be made to the supplier.
I'm a supplier to a Trust that has just joined NHS SBS. Where should I send invoices?
You can look up the new address for a Trust on our Invoicing Contacts page.
How do I find out a Trust's organisation ID and their payables codes?
This information is available from our Invoicing Contacts page
I have received a payment but no remittance advice - what should I do?
Contact the Client Service Centre on 0303 123 1177, who will provide details. If this has happened previously please submit an email address to supplier.attachments@sbs.nhs.uk and your details will be updated on our files for delivery of future remittance advices.
Which hospitals/locations belong to a particular Trust?
The NHS Choices website can help. Go to www.nhs.uk and in the Site Search enter the name of the Trust. A list of locations and hospitals for the Trust will be displayed.
I've been given a hospital name but do not know the trust. How can I find out?
Again, the NHS Choices website can provide this information. Go to www.nhs.uk and in the Site Search enter the name of the hospital. The relevant Trust and other locations will be displayed.
What do I need to do if my invoice has been returned?
The reason for return will be stated on an accompanying letter. Please rectify the issue and resubmit your invoice through the normal channel. To confirm the correct details see the 'Good Invoice Practice'.
I am normally paid by cheque, how can I change to BACS payment?
Please submit your bank details on headed paper to supplier.attachments@sbs.nhs.uk and your details will be updated.
Can I submit my invoices by email?
No. Original invoices must be submitted via post. Any invoices submitted via email will be returned. However, if you wish to submit invoices electronically please see 'Electronic Invoicing'.