Home Working with suppliers
The Client Service Centre (CSC) is a department within NHS SBS and offers an Accounts Payable query handling service for all companies providing goods or services to our clients. With the exception of disputes CSC provides a single point of contact for both suppliers and clients reducing the need for you to chase individuals and different departments.


NHS SBS processes millions of invoices for client organisations every year and are keen to work closely with suppliers in order to provide the best service possible. In this section, suppliers can find out more about how NHS SBS works, how to submit invoices and find out the answers to frequently asked questions.
Whilst we try to accommodate different supplier requirements there are some NHS SBS basic invoice practises which we need to be followed in order for an invoice to be processed.

  • Invoices need to be sent directly to NHS SBS unless specifically instructed otherwise by a client organisation. This exception normally only applies to pharmacy, catering, GP or optician payments.

  • Invoices must contain an Organisation and Payables Code within the address so that we can identify which client is being invoiced. The code consists of two parts, the Organisation Code (Org ID) provided by the Department of Health and the Payables Code which is a system number allocated to the organisation by SBS.

    e.g. RVJ Payables 6345 = North Bristol Trust Click here for full details of all codes

If we are unable to identify which client is being invoiced, we cannot process through to payment and the invoice will be returned with an accompanying letter. If an invoice is in dispute or a credit note is required the client will contact suppliers direct to resolve and agree actions required.

 
UK time:
India time:

Contact Us

T: +44 (0)303 123 1177
E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Key Downloads
 
 
©2011 NHS Shared Business Services
delivering value to the NHS